Shipping policy

We strive to have all orders processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping only from our Australian warehouse, so please make your purchase through au.gktech.com

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gktech is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@gktech.com.au with your name and order number, and we will look into it for you.

Shipping insurance / protection coverage

In simplest terms, shipping insurance is a protective measure for securing products during shipment. Shipping insurance can protect goods from a variety of unfortunate circumstances, typically including theft, damage, improper handling, etc. With shipping insurance Gktech assumes financial responsibility for these goods up until the point they arrive to the designated shipping address, excluding theft from your door step or after the delivery has been marked as delivered by the courier.

WHAT DOES SHIPPING INSURANCE COVER?

The situations that are covered by shipping insurance are incidents in which the seller has no control, such as damage to goods, or shipping malpractices that take place prior to the delivery resulting in items being damaged or completely lost. Shipping insurance does not cover delivery delays.

Does Postage/Shipment Insurance cover late delivery of my shipment?

No, our Shipment/Postage insurance only covers loss or damage. It does not cover the late delivery of your shipment.

In the instance of a delayed parcel, insurance will not cover a delay unless the courier has deemed the parcel to be lost in transit.

Chargebacks, Disputes & Non-Receipt Claims

Shipping insurance covers loss or damage only up until the point the parcel is marked as delivered by the carrier at the address provided by the customer. Once the carrier records the delivery (including "left at door", "handed to resident", or any safe-drop method), Gktech’s responsibility ends.

Customers who purchase shipping insurance and later file a chargeback claiming “item not received” after the carrier has recorded delivery will have their claim reviewed against the carrier’s tracking records. False or fraudulent non-receipt claims, including chargebacks for delivered packages, are not covered by shipping insurance.

By placing an order and purchasing shipping insurance, you agree that:

Carrier tracking and delivery confirmation constitute valid proof of delivery.
Any chargeback or dispute filed for a package that tracking shows as delivered may result in:
- Immediate denial of the claim.
- Account suspension or permanent ban from future purchases.
- Recovery of any costs incurred by Gktech, including chargeback fees, legal costs (if applicable), and loss of goods.

We strongly encourage customers to contact us at sales@gktech.com.au with their order number before initiating a chargeback or dispute so we can investigate and resolve the issue promptly. Most delivery concerns can be resolved quickly through the carrier using the provided tracking number.

Gktech reserves the right to share delivery evidence (including tracking data and carrier confirmation) with payment processors, banks, or relevant authorities when responding to chargebacks or disputes.